How Gymlib reduced by 80% the time spent on cash collection

Tracking key financial indicators used to be a nightmare: it relied on extracting data into spreadsheets and was riddled with human errors. That left Agathe with little time to get a holistic view of the problem and help the team improve.

Agathe and the team at Gymlib is now able to drive the company’s collection effort: thanks to dashboards and her easy access to dedicated analytics, she now has an overview of her accounts receivables and can report with accurate and relevant info.

Gymlib saw quick results: their DSO decreased by 30% in 1 month!

To get collections back on track, Agathe had to spend hours every day getting up to speed. She had to check the customer balances, go through all past communications with them and then, prioritize which ones to focus on and write the appropriate reminders.

With Upflow, her time is now focused on what has the most impact. All she needs to do is go on her dashboard and focus on tracking down the worst payers and iterating on her AR strategy.

She set up different collection workflows to make the reminder emails feel familiar and personal and moved a significant subset of them to automatic mode.

When she took over the AR at Gymlib, Agathe was overwhelmed by how much manual work she had to do and how little quality information she had access to.

Since then, she is able to actually drive the collection effort and iterate on the cash collection processes. For example, she regularly refines the workflows within Upflow to keep improving the DSO. Her Upflow CSM has also helped a lot by sharing the relevant best practices.