How Welcome to the Jungle Cut DSO by 18% with Upflow

HR Tech

Chargebee

NetSuite

Reduced DSO

Saved Time

Medium

Optional

Paris, France

Welcome to the Jungle is shaping the future of work, leveraging content and technology to revolutionize every aspect of the employee experience, helping companies provide a better, more sustainable workplace experience. With WTTJ's rapid growth and ambitious plans to expand to the US market, Cédric sought a platform that could expedite collections for their small finance team and help them reduce manual and time-consuming AR management.

80%

of follow-up emails processed automatically

-18%

decrease in DSO, improving cash flow and financial stability

€23,000

saved every month in losses from missed payments

Challenges Solution: automating the collection process end to end Streamlined processes help reduce DSO by 18%Satisfaction Recommendation Future Growth

Challenges

Before implementing Upflow, WTTJ struggled with:

Multiple disconnected tools (Excel, NetSuite and Chargebee)
An inefficient, non-scalable collection and payment process
Late payments piling up with no structured follow-up
Limited finance team bandwidth that hindered proactive cash collection

The combination of rapid growth and an upcoming US expansion made fixing this a priority.

Solution: automating the collection process end to end

WTTJ chose Upflow to solve these challenges and speed up cash collection. With Upflow’s native NetSuite integration, all their customer invoices were live in the system and ready for chasing within hours.

Three capabilities made the biggest difference:

Workflow automation: Reduced manual tasks significantly, enabling the finance team to prioritize more strategic actions. Today, 80% of emails are processed automatically.
Analytics: Enabled smarter and better informed decision making thanks to quick access to AR metric dashboards.
Centralized workspace: Unified the collection process into one location, eliminating the need for multiple tools and spreadsheets.

"Automating 80% of our payment reminders saved us hours of work and accelerated payments. This reduced our DSO by 18%."

Cédric Pesle

Accounting Manager, Welcome to the Jungle

Streamlined processes help reduce DSO by 18%

Before Upflow, multiple tools made it difficult to create a structured and systematised approach to cash collection.

Today, actions are clear and optimized, with enhanced visibility and clear workflows allowing the finance team to drive effective collections. The user-friendly UI and straightforward setup process means new team members can become fully operational with the solution in just one week.

All of this led to a positive ROI within just a few months of implementation, an 18% reduction in DSO, and WTTJ consistently saving upwards of €23,000 every month in losses from missed payments.

Satisfaction

WTTJ is highly satisfied with Upflow, praising its user-friendly UI and straightforward setup process. Cédric identified Upflow’s standout capabilities

Swift onboarding and support facilitated by a dedicated and responsive CSM
Users can easily spot actions for peak collection efficiency at a glance
Eliminating manual task inefficiencies to unlock strategic actions
The capability to escalate the collection process with letters or SMS reminders for an extra push

Recommendation

Cédric is an enthusiastic Upflow ambassador, wholeheartedly endorsing it to fellow finance teams. He chose Upflow over legacy options for its responsiveness to his evolving business needs and rapid request handling. He is also impressed by Upflow’s commitment to continuous improvement, driven by user feedback.

Future Growth

Impressed by the transformative results in France, WTTJ intends to replicate their success with Upflow in their US operations. Upflow will continue guiding Cédric and his team in building a strategic AR strategy to advance through the 5 Maturity Stages of Cash Collection.